FAST AUSTRALIA WIDE SHIPPING!

Frequently Asked Questions

Shipping Information

Do You Ship Internationally?

Yes! However Germany, Italy, Laos & Mexico will not accept Lithium battery shipments, so we can not ship to these countries.

What Shipping Methods Are Available?

We offer a $25AUD Flat Rate shipping Australia wide. It’s important to note that Lithium Motorcycle Batteries can only be shipped by Road Freight. International shipping has a flat rate of $80UAD.

What Shipping Methods Are Available?

Shipping times can vary, being that we can only ship via Road Freight in Australia, it can take up to five business day to arrive. Overseas orders can take upto two weeks (some times longer).

Payment Information

What payment methods are available?

We accept PayPal and All major Credit Cards.

Orders & Returns

Who should I to contact if I have any queries?

Please email admin@motocell.com.au should you have any questions.

How Can I Cancel Or Change My Order?

You are more than welcome to cancel your order at no charge, prior to your order being marked as “Shipped”.

How Do I Track My Order?

You will be sent a tracking number for your order. You may track your shipment via Australia Post

How Can I Return a Product?

You are more than welcome to return your product for a full refund (less shipping) provided it is in as new condition and within 30 days. You are responsible for the cost of return shipping.

Unfortunately we can not refund items that have been used, unless faulty. If you believe your product is fault please contact us for a replacement.